AdHoc Studio - Combined End User License Agreement and Terms of Service
Last Updated: July 23, 2025
Welcome to Dispatch, a superhero workplace comedy where choices matter (the “Game”). The Game is developed and published by AdHoc Studio, Inc. (“AdHoc”). This document constitutes a legally binding agreement between you (“Player”) and AdHoc governing your access to and use of the Game, including any related software, services, websites, mobile applications, downloadable content (“DLC”), updates, patches, and associated media (collectively, the “Services”). This agreement combines AdHoc’s End User License Agreement (“EULA”), which governs your license to use the Game, and our Terms of Service (“ToS”), which governs your use of the Services. The EULA and ToS are collectively described herein as the “Agreement.”
THIS AGREEMENT AFFECTS PLAYER’S LEGAL RIGHTS IN MANY WAYS. FOR EXAMPLE, AND TO THE EXTENT PERMITTED BY APPLICABLE LAWS:
-ADHOC DETAILS IN SECTION 8 THAT PLAYER AGREES TO RESOLVE ANY DISPUTE BETWEEN PLAYER AND ADHOC THROUGH BINDING, INDIVIDUAL ARBITRATION RATHER THAN IN COURT.
-ADHOC ALSO DETAILS IN SECTION 6 A CAP ON THE AMOUNT OF DAMAGES THAT PLAYER CAN SEEK OR RECOVER FROM ADHOC.
REMEMBER, THIS AGREEMENT FORMS A LEGAL CONTRACT BETWEEN PLAYER AND ADHOC. PLEASE TAKE THE TIME TO READ AND UNDERSTAND THIS AGREEMENT BEFORE USING THE SERVICES AND PLAYING THE GAME.
By downloading, installing, accessing, or using the Game or Services, Player agrees to be bound by this Agreement. If Player does not agree to these terms, then Player is prohibited from accessing the Game or Services.
1. MINIMUM AGE REQUIREMENTS AND ACCEPTANCE OF TERMS:
1.1. Minimum Age Requirements: AdHoc designed the Game for mature Players. In the U.S., the Game is rated “M” for Mature and is appropriate for ages 17 and up. Other jurisdictions have given the Game ratings for older teens and adults only. Player may only play the Game if Player is at least the minimum age for the rating given in the country where Player lives, and Player must meet all requirements of the platform Player uses to play Dispatch.
1.2. Updates to Terms: As the Game, AdHoc’s Services and the legal landscape evolve, so will this Agreement. As such, AdHoc reserves the right to change or update this Agreement from time-to-time. Any changes or updates to this Agreement are effective immediately upon AdHoc posting the update. This Agreement was last updated on the date provided at the top of this page. If Player continues to use the Services or Game after AdHoc updates this Agreement, then Player will be deemed to have accepted any changes and updates to this Agreement. If Player does not agree with any changes or updates to this Agreement, then Player is prohibited from continuing to use or access the Game or Services.
1.3. Privacy Policy and Other Policies: Player’s use of the Services is also subject to AdHoc’s Privacy Policy available at https://www.adhocla.com/privacy and any applicable community guidelines or rules that may be posted in the Game or on AdHoc’s website (collectively, “Policies”). Any Personal Information (as the term is used and defined in the Privacy Policy) about Player collected by AdHoc will be treated as described in our Privacy Policy. The Policies are incorporated into this Agreement by reference.
2. EULA:
2.1. Grant of License: Subject to Player’s compliance with this Agreement, AdHoc grants Player a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the Game on a compatible device that Player owns or controls, solely for Player’s personal, non-commercial entertainment purposes.
2.2. Scope of License: The license includes the right to:
2.2.1.Access and play the Game as provided through the Services.
2.2.2.Download and install updates, patches, and DLC as may be made available by AdHoc.
2.2.3.Use any online features of the Game, subject to the ToS below.
2.3. Restrictions: Player may not:
2.3.1.Copy, modify, distribute, or reverse-engineer the Game or any portion of the Services, except as expressly permitted by applicable law.
2.3.2.Create derivative works based on the Game or Services.
2.3.3.Use cheats, hacks, mods, or unauthorized third-party software to alter or gain an advantage in the Game.
2.3.4.Sell, rent, lease, or sublicense the Game or Player’s account.
2.3.5.Use the Game for commercial purposes, including but not limited to streaming or broadcasting for profit without AdHoc’s prior written consent.
2.3.6.Attempt to access or interfere with AdHoc’s servers, networks, or systems.
2.4. Ownership: All title, ownership, and intellectual property rights in and to the Services, Game and Content are owned or licensed by AdHoc and/or AdHoc’s licensor(s). “Content” means all: (i) software, systems, tools, information, text, data, files, code, scripts, designs, graphics, artwork, illustrations, photographs, sounds, music, titles, themes, objects, characters, names, dialogue, locations, stories, plot, lore, animation, concepts, audio-visual effects, virtual goods and in-game currency, interactive features, gameplay, methods of operation, the compilation, assembly, and arrangement of the materials of the Game, and all other elements comprising or supporting the Game; (ii) copyrights, trademarks, logos, trade names, trade dress, service marks, and trade identities owned, licensed or controlled by AdHoc; and (iii) all other intellectual property rights in and to the Services, Game and Content not described in subsections (i) and (ii). The Services, Game and Content are licensed, not sold, for Player’s use. Player’s license confers no title or ownership in and to the Services, Game or Content and should not be construed as a sale of any rights in and to the Services, Game or Content.
2.5. Updates and Modifications:
2.5.1.AdHoc will do its best to make sure that the Game and its Services are accurate, up-to-date and free from bugs, but AdHoc does not represent, warrant or guarantee that the Game and Services will be bug-free or be available at all times or at any given time, or that AdHoc will continue to support, maintain or offer the all or any features of the Game or Services. AdHoc reserves the right to discontinue, modify, limit, change, suspend, remove or disable access to all or part of the Services or Game at any time and without notice to you.
2.5.2.From time to time, AdHoc may, in its sole and absolute discretion, develop and provide updates to the Game and Services, which may include upgrades, bug fixes, patches, other error corrections, and/or new features (collectively, “Updates”). Updates may also modify or delete in their entirety previous features and functionality. Player agrees that AdHoc has no obligation to provide any Updates, and that AdHoc has no obligation to provide or enable, or to continue to provide or enable, any features or functionality. Player further agrees that all Updates will be subject to this Agreement.
2.5.3.Also, AdHoc may restrict, modify, or limit Player’s access to, and use of, part or all of the Game or Services, depending on the territory in which Player is located and/or the age of the Player. Some or all of the Game or Services may not be available (in whole or in part) where Player is located or may only be available in a modified version, if they do not comply with the laws which apply in Player’s territory.
3. ToS:
3.1. Account Creation and Management:
3.1.1.Account Requirement: Some features of the Game may require Player to create an account (“AdHoc Account”). If AdHoc requires the Player to create or maintain an AdHoc Account, then Player agrees to provide accurate and complete information when creating an account and to keep Player’s account details updated.
3.1.2.Account Security: Player is responsible for maintaining the confidentiality of Player’s AdHoc Account credentials (e.g., username and password) and for all activities that occur under Player’s AdHoc Account. Player should notify AdHoc immediately if Player suspects any unauthorized use or access of Player’s AdHoc Account.
3.1.3.Non-Transferability: Accounts are personal to Player and may not be shared, sold, or transferred.
3.2. User Conduct: Player agrees to use the Game and Services in a manner that is lawful, respectful, and consistent with AdHoc’s Policies. Player may not:
3.2.1.Engage in harassing, abusive, or discriminatory behavior toward other players or AdHoc staff.
3.2.2.Post or share content that is obscene, defamatory, or violates the rights of others (e.g., intellectual property or privacy rights).
3.2.3.Use the Services to distribute malware, spam, or other harmful content.
3.2.4.Exploit bugs, glitches, or errors in the Game to gain an unfair advantage.
3.2.5.Impersonate others, including AdHoc’s staff or other players.
3.3. User-Generated Content (UGC):
3.3.1.Definition: “UGC” means any content Player creates or uploads to the Services, such as in-game creations, chat messages, or posts on AdHoc-controlled forums or social media channels.
3.3.2.License to UGC: The Game may feature the ability for the Player to create UGC. By creating or uploading UGC, Player grants AdHoc a worldwide, perpetual, irrevocable, transferable, fully-paid, royalty-free license to use, reproduce, modify, distribute, and display Player’s UGC in connection with the Game and Services, including for promotional, marketing and advertising purposes.
3.3.3.Responsibility: Player is solely responsible for Player-generated UGC and must ensure it complies with this Agreement and applicable laws. AdHoc may remove or moderate UGC in its sole and absolute discretion without notice.
3.4. In-Game Items:
3.4.1.No Ownership: The Game may feature the ability for the Player to acquire virtual items, currency, or rewards (“In-Game Items”) that are earned and/or purchased in the Game (e.g., skins, weapons, credits, etc.). In-Game Items are licensed to Player on a non-exclusive and revocable basis. To be clear, Player acquires no ownership rights in and to In-Game Items. In-Game Items have no monetary value and cannot be sold, traded, or redeemed for real-world currency unless expressly permitted by AdHoc.
3.4.2.Purchases: All purchases of In-Game Items are final and non-refundable, except as required by applicable law. AdHoc may modify or remove In-Game Items in its sole and absolute discretion, with or without notice to Player.
3.4.3.Third-Party Platforms: If Player purchases the Game and/or In-Game Items through a third-party platform (e.g., Steam, PlayStation Store), Player is also subject to that platform’s terms, conditions and refund policies.
3.5. Online Features and Connectivity:
3.5.1.Internet Requirement: Some or all of the Game features may require an Internet connection, and Player is solely responsible for the cost and maintaining of an Internet connection.
3.5.2.Server Access: The Game may include certain features available only through Internet access. Such features are provided in AdHoc’s sole and absolute discretion and may be suspended or terminated at any time, including without limitation, for maintenance or if Player violates this Agreement.
3.5.3.Multiplayer Conduct: If the Game features multiplayer modes, Player agrees to follow AdHoc’s community guidelines and respect other players.
3.6. Monitoring and Enforcement:
3.6.1.AdHoc reserves the right to monitor Player’s use of the Services to ensure compliance with this Agreement.
3.6.2.AdHoc may suspend, terminate, or restrict Player’s access to the Game or Services, or take other actions (e.g., banning accounts or removing UGC), if AdHoc concludes in its sole and absolute discretion that player has violated this Agreement or AdHoc’s Policies, or for any other reason in AdHoc’s sole and absolute discretion.
3.7. Beta/ Early Access Versions and Testing: From time-to-time the Game may be offered in “beta” or “early access” forms, meaning that testing and development of the Game is still underway, and the Game offered is not finalized or complete. As such, the Game may be permanently or temporarily unplayable, inaccessible, unusable, and/or unable to function properly. AdHoc may, from time to time and without notice, remove data, gameplay, assets and other features from the Game (collectively, “Wipes”). This may result in Player no longer being able to access or use all or part of Player’s settings, account features or stored gameplay data. By playing the Game in a beta or early access format, Player understands and agrees that Wipes may occur from time to time without notice.
4. TERMINATION:
4.1. By Player: Player may stop using the Game or Services at any time by uninstalling the Game and ceasing to access the Services. No refunds will be provided for unused content or subscriptions unless required by law.
4.2. By AdHoc: AdHoc may suspend or terminate Player’s access to the Game or Services at any time, with or without notice, for reasons including, but not limited to:
4.2.1.Violation of this Agreement or any of AdHoc’s Policies.
4.2.2.Discontinuation by AdHoc of the development or support of the Game or Services.
4.2.3.Legal or technical reasons.
4.3. Effect of Termination: Upon termination, Player’s license to use the Game and Services ends, and Player must immediately cease all use and delete any installed copies of the Game. Player’s account, In-Game Items, and progress may be deleted, and AdHoc is not liable for any loss of data or content.
5. INTELLECTUAL PROPERTY:
5.1. AdHoc’s Intellectual Property: The Game, Services, and all related content (e.g., trademarks, logos, artwork, and music) are protected by copyright, trademark, and other intellectual property laws. Player may not use any of AdHoc’s intellectual property without AdHoc’s prior written consent, except as permitted under this Agreement.
5.2. Feedback:
5.2.1.Player may be inclined to want to share Feedback, good, bad or otherwise, with AdHoc. “Feedback” means: (i) submissions, materials, information, proposals, ideas, concepts, pitches, comments, posts, communications, messages, suggestions, stories, know-how, artwork, drawings, audio, visual or audiovisual works; and (ii) all other types and forms of intellectual property not described in subsection (i). But if Player chooses to provide AdHoc with Feedback, AdHoc needs to be free to use the Feedback how it sees fit, without compensating Player in any way and without attribution to Player. Also, Player agrees that any Feedback that Player provides will not be held in confidence or trust by AdHoc, and that no confidential, independent contractor, partnership or fiduciary relationship is intended or created between Player and AdHoc in any way by virtue of Player providing AdHoc with Feedback. AdHoc has no obligation to acknowledge or respond to any Feedback that it receives from Player.
5.2.2.If Player provides AdHoc with any Feedback, Player hereby assigns, and agrees to assign to AdHoc, all right, title and interest in and to such Feedback. To the extent that applicable law in Player’s state or country prohibits such assignment, Player agrees that Player hereby grants (and shall grant) to AdHoc the following license: a non-exclusive, transferable, worldwide, perpetual, irrevocable, fully-paid, royalty-free license, with the right to multiple levels of sublicensing, under any and all intellectual property rights that Player owns or controls, to use, copy, modify, create derivative works based upon, distribute copies of, publicly perform, publicly display and otherwise exploit the Feedback for any purpose. This license does not lapse or expire even if AdHoc does not exercise its rights under this license within a certain period of time. If Player has rights in the Feedback that cannot be licensed to AdHoc under applicable law (such as moral and other personal rights), Player hereby waives and agrees not to assert those rights. Player understands and agrees that you Player is freely providing Feedback, that AdHoc does not have to use the Feedback, and that Player will not be compensated in any way for the Feedback. Player represents and warrants that Player has rights in any Feedback that Player provides to AdHoc sufficient to grant AdHoc the license rights described above.
6. DISCLAIMERS AND LIMITATION OF LIABILITY:
6.1. No Warranties: The Game and Services are provided “as is” and “as available,” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. AdHoc does not guarantee that the Game or Services will be uninterrupted, available at all times, bug-free, error-free, or free of viruses or other harmful components.
6.2. Limitation of Liability: To the maximum extent permitted by law, AdHoc and its affiliates, officers, employees, and licensors will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or use, arising from or related to Player’s use of the Game or Services, even if advised of the possibility of such damages. AdHoc’s total liability to Player for any claim arising under this Agreement will not exceed the amount Player paid for the Game or Services in the 12 months prior to the claim.
6.3. Assumption of Risk: Player assumes all risks associated with Player’s use of the Game and Services, including without limitation risks related to seizures, online interactions with other players and the security of your device or account. Some Players may experience epileptic seizures when exposed to certain light patterns or flashing lights, including some of the visual effects that appear in certain video games. Symptoms may even be experienced by individuals with no history of epilepsy or photosensitivity. If Player has an epileptic or photosensitivity condition, please first consult your physician before playing the Game or using the Services.
7. INDEMNIFICATION: Player agrees to indemnify, defend and hold harmless AdHoc and its affiliates, officers, employees, and licensors from any claims, losses, damages, or expenses (including reasonable attorneys’ fees) arising from Player’s use of the Game or Services, Player’s violation of this Agreement or Player’s UGC.
8. BINDING ARBITRATION AND CLASS ACTION WAIVER: READ THIS SECTION CAREFULLY. IT MAY SIGNIFICANTLY AFFECT PLAYER’S LEGAL RIGHTS, INCLUDING WAIVING PLAYER’S RIGHT TO FILE A LAWSUIT IN COURT OR TO PURSUE CLAIMS IN A CLASS OR REPRESENTATIVE CAPACITY.
8.1. Disputes: To the fullest extent allowed by applicable law, Player and AdHoc agree to submit all Disputes between Player and AdHoc to individual, binding arbitration pursuant to the provisions in this Agreement. A “Dispute” means any dispute, claim, or controversy (except as to Excluded Disputes described below) between Player and AdHoc that in any way relates to or arises from any aspect of Player’s access, use or interaction with AdHoc, the Game or Services. A Dispute shall be subject to these binding arbitration and class action waiver provisions regardless of whether it is based in contract, statute, regulation, ordinance, tort (including fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable theory. This includes claims or requests for relief that accrued before Player entered into this Agreement or after Player’s access or use of the Game or Services ended or was terminated by AdHoc. Player understands that there is no judge or jury in arbitration and that court review of an arbitration award may be limited or not available.
8.2. Disputes excluded from arbitration: Notwithstanding the parties' agreement to resolve all Disputes through arbitration, AdHoc shall have the right, but not the obligation, to bring an action in state or federal court that for any Disputes against Player for: fraud, any violation of law, patent infringement or invalidity, copyright infringement, moral rights violations, trademark infringement, and/or trade secret misappropriation (“Excluded Disputes”).
8.3. Initial Dispute Resolution: In an effort to accelerate resolution and reduce the cost of any Dispute between Player and AdHoc, Player and AdHoc agree to first attempt to negotiate any Dispute informally for at least sixty (60) days before either party initiates arbitration (the “Initial Dispute Resolution Period”); provided however, the Initial Dispute Resolution Period may be shortened by AdHoc if exigencies exist as determined by AdHoc in its good faith business judgment. The 60-day period begins upon receipt of written notice from the party raising the Dispute. If Player has a Dispute with AdHoc, Player must notify AdHoc in writing at the following email address: dispatchsupport@adhocla.com using the subject line “Initial Dispute Notice.” Player’s notice of Dispute must be individual to Player and must include Player’s full legal name, email address associated with Player’s account and Player’s residential address. If the Dispute involves a minor, then the notice must also include the full name of at least one parent or guardian. The notice of Dispute also must describe the Dispute, explain the facts of the Dispute as Player understands them, and explain what Player would like AdHoc to do to resolve the problem. The parties shall use good faith efforts to settle any Dispute, and Player agrees that a notice of Dispute containing all of the information required above, followed by at least 60 days of good faith negotiation, are preconditions to Player initiating arbitration. A notice of Dispute will not be valid, will not start the Initial Dispute Resolution Period, and will not allow Player to initiate arbitration, unless it contains all of the information required above. If Player commences an arbitration without having previously provided a valid and compliant notice of Dispute, Player and AdHoc agree that the applicable arbitration provider (or the arbitrator, if one has been appointed) must suspend the arbitration until Player complies with this subsection. Player and AdHoc authorize the arbitration provider or the arbitrator to decide summarily whether the party that commenced an arbitration complied with this subsection.
8.4. Binding Arbitration:
8.4.1.If a Dispute cannot be resolved through negotiations during the Initial Dispute Resolution Period, then either party may thereafter initiate binding arbitration as the sole means to formally resolve the Dispute, subject to AdHoc’s rights to pursue Excluded Disputes through a court of law. The arbitration will be administered by JAMS in accordance with the JAMS Streamlined Arbitration Rules and Procedures (the “JAMS Rules”) effective as of the date of the notice of Dispute, which are available at the JAMS website, http://www.jamsadr.com/rules-streamlined-arbitration, as modified by this Agreement.
8.4.2.Arbitration hearings shall be conducted by videoconference only, unless otherwise agreed by the parties. Player and AdHoc agree to submit to the personal jurisdiction of any federal or state court located in Los Angeles county, California, in order to compel arbitration, to stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.
8.4.3.The arbitrator will make a decision in writing but need not provide a statement of reasons unless requested by a party. The arbitrator must follow applicable law, and either party shall have the right to appeal an arbitrator’s decision for an error of law within thirty (30) days of such decision being communicated to the parties. The decision of the arbitrator shall be final and binding on Player and AdHoc, and any award of the arbitrator may be entered in any court of competent jurisdiction.
8.4.4.The arbitrator shall determine the scope and enforceability of these arbitration terms, including whether a Dispute is subject to arbitration. The arbitrator has authority to decide all issues of validity, enforceability or arbitrability, including, but not limited to, where a party raises as a defense to arbitration that the claims in question are exempted from this Agreement or that any portion of this Agreement is not enforceable.
8.4.5.Excluding Excluded Disputes, if a lawsuit filed in court includes claims or requests for relief that are arbitrable and claims or requests for relief that are not arbitrable, Player and AdHoc agree that any non-arbitrable claims or requests for relief shall be stayed pending the completion of the arbitration of the arbitrable claims or requests for relief.
8.5. CLASS ACTION WAIVER: TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, PLAYER AND ADHOC AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A CLASS ACTION, COLLECTIVE ACTION OR CLASS ARBITRATION, OR AS A PRIVATE ATTORNEY GENERAL. To the extent applicable law does not permit waiver of private attorney general claims, but permits them to be arbitrated, then such claims shall be resolved in arbitration.
8.6. 30-day right to opt out of arbitration: Player has the right to opt-out and not be bound by the arbitration agreement and class action waiver provisions in Agreement by sending written notice of Player’s decision to opt-out to the following email address: dispatchsupport@adhocla.com using the subject line “Arbitration Opt-Out.” The notice must be sent within 30 days of Player purchasing the Game; otherwise, Player shall be bound to arbitrate disputes in accordance with this Agreement. If Player opts out of these arbitration provisions, AdHoc also will not be bound by them.
8.7. Severability and waiver of jury trial: If any clause within this arbitration section (other than the Class Action Waiver clause above) is found to be illegal or unenforceable, that clause will be severed from this arbitration section, and the remainder of this arbitration section will be given full force and effect. If the Class Action Waiver clause is found to be illegal or unenforceable, this entire arbitration section will be unenforceable, and the Dispute will be decided by a court of competent jurisdiction in any state or federal court located in Los Angeles county California, and Player and AdHoc each agree to waive in that instance, to the fullest extent allowed by law, any trial by jury.
9. GOVERNING LAW AND JURISDICTION: The laws of the State of California and the United States of America, without regard to conflict-of-law rules, govern this Agreement, and any Dispute and Excluded Disputes between Player and AdHoc. Any Dispute not subject to arbitration and Excluded Disputes must be brought by either party in a court of competent jurisdiction in any state or federal court located in Los Angeles county California. Each party submits itself to the exclusive jurisdiction and venue of those courts, and waives all jurisdictional, venue and inconvenient forum objections to those courts. In any litigation (including any appeals) to enforce any part of this Agreement, a Dispute or Excluded Dispute, all costs and fees, including attorney's fees, will be paid by the non-prevailing party.
10. INTERNATIONAL USE: The Game and Services are controlled and operated from the United States. If Player accesses the Game or Services from outside the United States, Player is responsible for complying with local laws. AdHoc makes no representation that the Game or Services are appropriate or available for use in all jurisdictions. Some features or content may be restricted in certain regions due to platform, legal or technical requirements.
11. MISCELLANEOUS:
11.1. Entire Agreement: This Agreement, together with AdHoc’s Privacy Policy and Policies, constitutes the entire agreement between Player and AdHoc regarding the Game and Services, and supersedes any prior agreements.
11.2. Severability: If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
11.3. No Waiver: AdHoc’s failure to enforce any right or provision of this Agreement will not constitute a waiver of that right or provision.
11.4. Assignment: AdHoc may assign this Agreement or any rights hereunder to a third party without notice or the requirement of Player’s consent. Player may not assign any of Player’s rights or obligations under this Agreement.
11.5. Force Majeure: AdHoc shall not be liable for delays or failures to perform due to causes beyond AdHoc’s reasonable control for events including but not limited to, natural disasters, strikes, wars, or technical outages.
11.6. Language: This Agreement is written in English. Any translations are provided for convenience, and the English version will control in case of conflict.
12. ADHOC CONTACT INFORMATION: If Player has any questions about this Agreement or the Game, please contact AdHoc at:
AdHoc Studio, Inc.
Email: dispatchsupport@adhocla.com
Website: adhocla.com